1. Warranty Scope and Terms
At Mobile Coffee Cart, we meticulously inspect and stand behind every product that leaves our bench:
- 10-Year Solid Frame and Joinery Warranty: The solid American black walnut, oak, or ash body, the dovetail joints, the load-bearing steel chassis, and the main woodworking joints are under our full warranty against manufacturing defects, separation, and structural deformation for 10 years.
- 2-Year Plumbing and Electrical Warranty: Built-in water pumps (Flojet, etc.), water valves, the electrical cable spine, fuse boxes, and outlet groups are warranted for 2 years.
- Lifetime At-Cost Refinishing and Renewal: For deep scratches and stains that may develop over the years with use, your cart is accepted into our workshop and sanded and re-nourished with the original natural oils for the cost of materials only.
2. What Is Not Covered by the Warranty
The following situations fall outside the scope of the warranty:
- Acidic chemicals (muriatic acid, bleach, etc.) being poured directly onto the natural stone countertop and left uncleaned for a long time,
- The cart being left outdoors for months against heavy rain or snow without a cover or protection,
- Faulty modifications made to the electrical or plumbing line by unauthorized third parties,
- Severe physical breakage caused by dropping, impact, or unauthorized transport.
3. Custom Crating and Delivery Process
All of our carts are packed in custom shock-absorbing wooden protection crates against the vibration and impacts that may occur during transport:
- Full-Value Insurance: All shipments from our workshop to the buyer's address are protected with freight insurance for the full value of the product.
- Delivery Time: Products leaving the bench are delivered within 7–12 business days worldwide, depending on customs processes.
4. Receipt and Damage Inspection Procedure
Critical steps the buyer should note during delivery:
- When receiving the wooden crate, check for any cracks, holes, or crushing on the exterior surface in the presence of the courier / transport officer.
- If there is visible damage to the outer crate, a Damage Report must be filed immediately and the shipment must not be accepted.
- Shipments with a filed report are immediately replaced under insurance and compensated on a priority basis by our workshop.
5. Returns and Right of Withdrawal
In accordance with applicable consumer protection law regarding distance contracts:
All carts manufactured in our workshop are produced as bespoke items with the wood species, brass hardware type, custom espresso machine countertop cut, and company logo chosen by the customer. For this reason, there is no arbitrary right of return or withdrawal for custom orders that have entered production or have been delivered.
However, if the delivered product has a manufacturing defect contrary to the technical drawing, a dimensional mismatch, or a hidden defect, the product is repaired free of charge or replaced with a new one by our workshop.
6. Support and Service Contact
For repair, maintenance, or spare part requests under warranty, please email support@mobilecoffeecart.co with your cart's chassis serial number and photos. Our technical team will respond with a resolution plan within 24 hours.